Are you looking to enhance your communication skills in both small talk and conference calls? Do you find yourself uncertain about what to contribute to the conversation in these communication settings?

Small talk and conference calls are two essential aspects of effective business communication. Whether you struggle with engaging in casual conversations or conveying your ideas confidently during conference calls, our workshop is designed to equip you with the necessary skills to excel in both areas.

During the workshop, we will dive into the intricacies of small talk, helping you navigate through various business situations with ease. You will learn how to initiate and maintain conversations, show genuine interest, ask insightful questions, and express your opinions effectively. By honing your small talk skills, you will gain the confidence to engage in meaningful discussions and create rapport with colleagues and clients alike.

In addition, our workshop will focus on conference calls, an integral part of modern business communication. You will discover strategies for planning and preparing for conference calls, ensuring that you are ready to contribute confidently and professionally. We will provide you with key phrases and techniques to grab participants’ attention, express your thoughts clearly, ask for opinions, offer valuable insights, and seek clarification when needed. By mastering conference call etiquette and communication, you will make a lasting impression and contribute effectively to important discussions.

Workshop Highlights:

• Understanding the concept of “Small Talk.”
• Assessing your small talk skills through the Small Talk Self Test (TSTST).
• Exploring the reasons behind Americans’ proficiency in small talk.
• Addressing the challenges faced by ESL individuals in engaging in small talk.
• Debunking the myth of being born a great small talker.
• Uncovering the art of small talk.
• Dos and Don’ts of small talk.
• Small talk topics to guide your conversations.
• Learning essential small talk sentences and phrases for specific business situations, including:
  1. Showing interest.
  2. Maintaining the flow of conversation.
  3. Encouraging the other person to participate.
  4. Asking questions.
  5. Seeking clarification or rephrasing sentences.
  6. Seeking opinions.
  7. Expressing agreement or disagreement.
  8. Utilizing small talk to schedule appointments.
• Understanding the dynamics of conference calls.
• Addressing common reasons why people dislike conference calls.
• Importance of planning and preparation for conference calls.
• Differentiating conference calls from regular phone calls.
• Dos and Don’ts of conference calls.
• Comparing the usefulness of emails versus conference calls.
• Key sentences and phrases for various conference call situations, including:
  1. Gaining participants’ attention.
  2. Expressing opinions.
  3. Requesting and providing opinions.
  4. Making comments.
  5. Agreeing or disagreeing.
  6. Offering suggestions and advice.
  7. Clarifying points.
  8. Seeking information, repetition, verification, and spelling.
  9. Correcting information.

Flexible Online Training Option:
In addition to our on-site training, this workshop is also available in a flexible online format. Your organization can benefit from the same high-quality content, expert instruction, and interactive learning experience, all from the convenience of any location. Embrace the flexibility of online training and empower your team to excel, regardless of geographical limitations or scheduling constraints.